Q. Will I receive an email confirmation? 
Yes, we will send an email confirmation out to you for all bookings made.  
Should this not arrive, please notify the main envirocab office by telephone on +44 (0)1908 645300. 
Q. How much luggage can I take? 
As much as you like, as long as we know at the time of booking, so we can supply the right size vehicle. 
Q. How do I find my driver at the airport? 
If you are not being met in the airport arrivals lounge, please turn on your phone as soon as you land to enable your driver to contact you. Doing this will also allow your phone to download any SMS text messages that we may have sent you regarding your driver’s name, location etc. 
Q. Will you come into the airport to greet us? 
Yes, unless otherwise agreed, we will have a board with your name on it at the arrivals exit or a pre-arranged meeting point,  
and assist you with your luggage to the waiting vehicle. 
Q. Are there any additional charges for multiple pick-ups/drop-offs? 
A small charge may or may not apply. Ask for details at time of booking and we will amend your booking if required. 
Q. Do you supply child car seats? 
We do have a booster seat for children of 22kg and over, but we are unable to supply child or infants eats. You can use your own and we will be happy to store it for you for your return journey provided you label them with the details of your return booking. 
Q. Can I smoke in your vehicles do you drivers? 
No, all our vehicles are non-smoking. 
Q. Can I eat and drink in your vehicles? 
With the exception of the bottled water that is provided onboard, food and drink should not be consumed in our vehicles without consent. 
Q. What happens if I need to cancel or change my booking? 
All bookings should be cancelled in advance by email, or by telephone to the main envirocab MK Ltd office.  
Cancellations or changes should be not be made to a driver directly. 
Cancellation charges may apply - please refer to our Terms and Conditions. 
Q. What if my flight arrives early or is delayed? 
We will monitor the status of your flight prior to your arrival and endeavour to arrive in time for your arrival and avoid any additional waiting or parking charges for delayed flights, where possible. 
Q. What if my flight gets diverted? 
This is very rare, however should this occur, we will remain at the original collection point as per your booking until we hear from you. You should contact the main office or your driver as soon as possible. (Please note the airport information on flight diversions can be unreliable. In most cases the client/passenger will know well before the driver of their current status.)  
All waiting and parking charges will need to be paid as per our Terms and Conditions.ext to edit it. 
CONTACT US IF YOU NEED ANY HELP 
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